Refunds and Returns
Refunds (if applicable)
Refunds are only applicable if the product is received damaged and Philly Cowdrey Designs is notified within 10 days of receiving the product. No refund will be provided due to change of mind. Please note our Jewellery is handmade and each piece is will be unique and may not match exactly the item photographed in the catalogue.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 23 Trafalgar Ave, Woy Woy NSW 2256, Australia.
To return your product, you should mail your product to: 23 Trafalgar Ave, Woy Woy, NSW 2256, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.